Expert Travel Health Support Before, During and After Your Journey
International travel can be exciting, but unfamiliar environments can also present health risks. From infectious diseases and food- and water-borne illness to mosquito-borne diseases, extreme heat, altitude, accidents and challenges associated with existing medical conditions, travellers may face situations where professional health advice is valuable.
Our Global Travel Health & Wellness Support Service is designed to provide travellers with access to qualified healthcare professionals before and during international travel.
Working in partnership with travel agencies, travel insurance providers and other travel-related organisations, the service can become an integrated part of the travel journey—not simply a resource to turn to when someone becomes unwell.
The service combines personalised pre-travel health advice, travel health risk assessment and specialist travel-health support, together with a dedicated Travel Health Hotline for travellers who need professional guidance while overseas.
A Complete Travel Health Support Journey
Our approach is based on three stages:
Before travel → During travel → After travel
This creates a continuous travel-health support pathway, helping travellers prepare for potential health risks and access appropriate professional guidance if health concerns arise during their journey.
1. Pre-Travel Health Assessment
Good travel health preparation starts before departure.
A personalised pre-travel health assessment can consider the traveller's individual circumstances alongside their destination and planned itinerary.
Depending on the service provided, the assessment may consider:
Destination and travel itinerary
Duration of the trip
Type of accommodation
Planned activities and excursions
Medical history
Current medications
Previous vaccinations
Age and individual risk factors
Pregnancy, where relevant
Immunocompromising conditions
Previous travel-related illnesses
Following the assessment, travellers can receive tailored guidance about appropriate preventive measures, including:
Travel vaccinations where appropriate
Malaria prevention where relevant
Food and water safety
Insect-bite prevention
Medication and travel preparation
Managing common travel-related health problems
Health considerations associated with planned activities or destinations
The service is intended to complement, rather than replace, formal vaccination and travel-health services where a physical examination, prescription or vaccination administration is required.
2. Global Travel Health Hotline
A key differentiator of the service is a dedicated Travel Health Hotline, giving travellers access to a qualified healthcare professional when they have health concerns during their journey.
Depending on the service model, support could be available 24/7 or during extended hours, through telephone or secure video consultation.
Travellers may contact the service with questions such as:
"I've developed a fever while travelling. What should I do?"
"I have diarrhoea and vomiting. Do I need to see a doctor?"
"I've been bitten by an animal. What should I do?"
"I've been bitten by mosquitoes and now have a fever."
"I've missed my regular medication."
"I've been prescribed antibiotics locally. Is this appropriate?"
"I've been admitted to a hospital overseas. What should I do?"
"Do I need to contact my travel insurer?"
The healthcare professional can conduct an initial assessment, provide appropriate guidance and recommend escalation to local medical services where necessary.
Supporting Better Decisions While Travelling
When someone becomes unwell overseas, it can be difficult to know what to do next.
Professional travel-health support can help travellers understand whether they should:
Seek urgent medical attention
Attend a local clinic or hospital
Contact their travel insurer
Continue travelling or modify their plans
Seek specialist medical assessment
Discuss possible medical evacuation with their insurer or assistance provider
Take additional precautions to protect other members of their travelling party
The service is designed to help travellers make informed decisions about their next steps.
Important: The Travel Health Hotline is not an emergency service and does not replace local emergency medical services. Travellers experiencing potentially life-threatening symptoms should contact the appropriate local emergency service immediately.
Travel Health Support Integrated With Travel Insurance
Travel insurance can provide important financial protection, but travellers may also benefit from access to professional health guidance before deciding what action to take.
Our service could be integrated into travel insurance products to create a combined offering:
Travel Insurance + Travel Health Support
This gives insurers an opportunity to add a specialist health-support component to their customer proposition.
Where appropriate, a Travel Health Consultant could help determine whether a traveller may require:
Local medical assessment
Hospital admission
Emergency treatment
Specialist medical review
Medical evacuation assessment
Contact with the insurer's assistance team
Subject to appropriate consent, confidentiality and data-protection arrangements, the clinical advice service could communicate with the insurer's assistance team where this is necessary and appropriate.
This can create a clearer support pathway:
Traveller → Travel Health Consultant → Insurance Assistance Team → Local Healthcare Provider
The aim is to make accessing appropriate healthcare support easier for travellers while supporting more coordinated communication between the traveller, healthcare providers and travel assistance teams.
Why Travel Health Support Matters
Travellers can encounter health challenges that they may not experience at home.
These can include:
Infectious diseases
Food- and water-borne infections
Mosquito- and other insect-borne diseases
Heat-related illness
Altitude-related illness
Animal bites and other exposures
Medication-related issues
Accidents and injuries
Existing medical conditions becoming more difficult to manage overseas
The risks can vary considerably according to the destination, season, itinerary, activities and individual traveller.
Generic online information can be useful, but it may not always answer the most important question:
"What does this mean for me and what should I do next?"
A personalised travel-health service provides an opportunity to combine destination-specific considerations with the traveller's individual circumstances.
A Premium Travel Health & Wellness Service for Partners
The service can be designed for organisations looking to enhance the customer experience around travel.
Potential partners include:
Travel insurance providers
Travel agencies
Tour operators
Travel assistance companies
Corporate travel providers
Employee travel programmes
Other travel-related organisations
For partners, integrating travel health support into the customer journey can provide an additional service proposition alongside existing travel products.
Potential Benefits for Travel Partners
A comprehensive travel health support service may help partners:
Enhance the customer experience
Give travellers access to professional health guidance as part of their travel journey.
Add value to existing products
Create a premium proposition around travel insurance, holidays or other travel services.
Support travellers before departure
Help customers identify relevant health considerations before they travel.
Provide reassurance overseas
Give travellers access to professional guidance when health concerns arise during their trip.
Support appropriate escalation
Help travellers understand when local healthcare assessment or emergency assistance may be required.
Strengthen the travel-health proposition
Position health and wellbeing as an integral part of the overall travel experience.
From Pre-Travel Preparation to Overseas Support
Travel health should not begin only when a traveller becomes unwell.
A more proactive approach can start before departure with a personalised assessment and continue throughout the journey.
Before Travel
Assess → Prepare → Prevent
Travellers receive personalised advice based on their destination, itinerary and individual health considerations.
During Travel
Contact → Assess → Advise → Escalate
Travellers can access professional guidance when health concerns arise and receive recommendations about appropriate next steps.
After Travel
Review → Follow Up → Refer
Where appropriate, travellers can be advised about follow-up with their usual healthcare provider or relevant specialist services after returning home.
A More Connected Approach to Travel Health
Our vision is to make travel health and wellness support an integrated part of the travel experience.
Rather than relying solely on generic information or waiting until a traveller becomes seriously unwell, the service provides a structured pathway for health support across the travel journey.
For travellers, this means access to professional guidance when they need it.
For travel organisations and insurers, it provides an opportunity to develop a more comprehensive customer proposition that combines travel, insurance, health advice and assistance.
Global Travel Health Support for the Modern Traveller
International travel continues to evolve, and travellers have increasingly diverse health needs.
A dedicated Global Travel Health & Wellness Support Service can provide a practical bridge between pre-travel preparation and healthcare support overseas.
Through personalised travel health assessments, specialist advice and a dedicated Travel Health Hotline, the service aims to help travellers prepare for health risks, respond appropriately when concerns arise and access the right level of care when needed.
Travel health support should be part of the journey—not an afterthought.
Partner With Us
We are exploring partnerships with travel insurance providers, travel agencies, tour operators and other travel-related organisations interested in integrating specialist travel health and wellness support into their customer offering.
Contact us to discuss a Global Travel Health & Wellness partnership.